SMS Opt-In & Consent

SMS Opt-In & Consent Process

📝 Exact Consent Language

During registration, you will see this exact consent checkbox:

📱 Optional SMS Notifications: I consent to receive SMS text messages from Tickettracker at the phone number provided above for parking ticket reminders and alerts. I understand:

Message frequency: approximately 1-4 messages per month per registered vehicle
Message and data rates may apply
I can reply STOP to opt out at any time or HELP for assistance
Consent is not required to use Tickettracker services

View SMS Terms | Privacy Policy

✅ Opt-In Confirmation Message

Immediately after you opt in during registration, you will receive this confirmation SMS:

          "Welcome to Tickettracker, [Your Name]! You've successfully opted in to receive SMS
          notifications about your parking tickets. You'll receive approximately 1-4 messages per
          month per vehicle. Reply HELP for help or STOP to opt out. Msg & data rates may apply."
        

How to Opt-Out (STOP SMS Messages)

🛑 Easy Opt-Out Options

You can stop receiving SMS messages from Tickettracker at any time using any of these methods:

📱 Method 1: Reply STOP

Fastest and easiest method:

Reply "STOP" to any text message from Tickettracker
You'll receive an immediate confirmation that you've been unsubscribed
No more messages will be sent to your number
This takes effect immediately

⚙️ Method 2: Account Settings

Log into your Tickettracker account
Go to Profile Settings
Uncheck "SMS notifications"
Save your preferences

📧 Method 3: Contact Support

Email: support@tickettracker.io
Include your phone number and request to opt-out
We'll process your request within 24 hours

⚡ Note: After opting out, you can re-enable SMS notifications at any time through your account settings. Your opt-out preference is permanent until you choose to opt back in.

TCPA Compliance & Legal Framework

📜 Telephone Consumer Protection Act (TCPA) Compliance

Tickettracker fully complies with the TCPA and all applicable SMS regulations:

Express Written Consent: We only send SMS messages to users who provide explicit written consent
Clear Identification: All messages clearly identify Tickettracker as the sender
Opt-Out Mechanism: Every user can easily opt-out using the STOP keyword
Business Purpose: Messages are sent only for legitimate business purposes (ticket notifications)
Reasonable Hours: Messages are sent during appropriate business hours

🏢 Business Information

Business Name: Tickettracker
Contact Email: support@tickettracker.io
Service Type: Automated parking ticket monitoring and notification service

🔐 Data Protection

Phone numbers are stored securely and encrypted
We never share your phone number with third parties
SMS consent records are maintained for compliance purposes
All data handling complies with applicable privacy laws

Questions or Support

📞 Contact Information

If you have questions about SMS notifications, consent, or need assistance:

Email: support@tickettracker.io

⏰ Support Hours

Email Support: 24/7 (response within 24 hours)
SMS Opt-Out: Immediate (reply STOP anytime)

🚨 Important: If you believe you've received SMS messages from Tickettracker in error or without consent, please contact us immediately at support@tickettracker.io. We take compliance seriously and will investigate and resolve any issues promptly.