Legal Notices
Comprehensive legal information and compliance statements
📋 Table of Contents
Driver Privacy Protection Act (DPPA) Compliance
✅ Compliance Statement
This application is fully compliant with the Florida Driver Privacy Protection Act (DPPA), 18 U.S.C. § 2721.
🔍 What We Access
Our service only accesses publicly available information that is not protected under the DPPA:
- Parking and traffic ticket records - Available through public county websites
- Violation details - Ticket numbers, dates, amounts, and locations
- Vehicle information - Only what appears on public ticket records
- Court and payment status - Public record information
🚫 What We Do NOT Access
We do not access any DPPA-protected personal information from government databases:
- Social Security Numbers
- Driver's license numbers (from DMV databases)
- Names and addresses (from motor vehicle records)
- Phone numbers (from government databases)
- Medical or disability information
📖 Legal Basis
According to the DPPA: "Non-personal information contained in motor vehicle and driver license records such as vehicular crash records, driving violations and driver status information are considered public information."
Our service operates by accessing the same publicly available ticket information that any individual could access manually through county websites.
Data Sources & Public Information
🌐 Public Data Sources
We access ticket information from official county websites that provide public access to parking and traffic violations:
- Miami-Dade County: Official parking violations website
- Broward County: Traffic violation lookup system
- Orange County: Citation search portal
👤 User-Provided Information
Personal information is obtained only through voluntary user submission:
- License plate numbers (provided by users)
- Driver's license numbers (with explicit consent)
- Contact information (email, phone)
- Vehicle details (make, model, year)
🔄 How It Works
Our system automates what users could do manually: visiting county websites and searching for tickets using license plate numbers. We do not access restricted government databases or obtain information through unauthorized means.
Privacy Policy Summary
📊 Information We Collect
- Account Information: Email, password (encrypted), phone number
- Driver Information: Name, date of birth, driver's license (encrypted)
- Vehicle Information: License plates, make, model, year, color, VIN
- Usage Data: Login times, feature usage, system interactions
🎯 How We Use Your Information
- Automated ticket scanning and monitoring
- Email and SMS notifications
- Account management and authentication
- Service improvement and analytics
🔒 Data Protection
- AES-256-CBC encryption for sensitive data
- Secure password hashing with bcrypt
- HTTPS encryption for all communications
- Regular security audits and updates
Terms of Service Summary
✅ Service Agreement
- You must own or have permission to monitor registered vehicles
- Service is provided "as-is" with reasonable effort for accuracy
- Users are responsible for verifying ticket information independently
- Account termination available at any time
🚫 Prohibited Uses
- Monitoring vehicles without proper authorization
- Using the service for illegal activities
- Attempting to access unauthorized data
- Sharing account credentials with others
⚖️ Limitation of Liability
While we strive for accuracy, users are ultimately responsible for managing their traffic tickets and court obligations. Our service is a monitoring tool, not a substitute for personal responsibility.
SMS Compliance & Regulations
📱 SMS Notification Service
- SMS notifications are opt-in only
- Users can disable SMS at any time
- Standard messaging rates apply
- Compliant with TCPA regulations
📞 Opt-Out Instructions
- Reply "STOP" to any SMS to unsubscribe
- Disable SMS in your account settings
- Contact support for assistance
SMS Opt-In & Consent Process
📱 TCPA-Compliant Consent
Our SMS notification system is fully compliant with the Telephone Consumer Protection Act (TCPA) and requires explicit user consent:
- Voluntary Opt-In: SMS consent is completely optional during registration
- Clear Language: Users see exactly what they're consenting to
- Business Identification: All messages clearly identify Tickettracker as sender
- Easy Opt-Out: Users can reply "STOP" at any time
📋 Consent Collection
During registration, users see this exact consent language:
"I consent to receive SMS text messages from Tickettracker at the phone number provided above. I understand that message and data rates may apply, messages will include parking ticket reminders and alerts (approximately 1-4 per month per vehicle), and I can opt out at any time by replying STOP."
🔒 Consent Records
- Consent timestamp and method recorded
- Opt-out requests processed immediately
- Records maintained for compliance purposes
- User control through account settings
Security & Data Protection
🔐 Technical Security Measures
- Encryption: AES-256-CBC for sensitive data at rest
- Password Security: bcrypt hashing with salt
- Transport Security: HTTPS/TLS for all communications
- Database Security: Parameterized queries, access controls
🛡️ Privacy Protections
- Driver's license numbers are masked in display (****1234)
- Explicit consent required for sensitive data storage
- Data minimization - only collect what's necessary
- Regular security audits and updates
🔄 Data Retention
- Account data retained while account is active
- Ticket data retained for historical tracking
- Data deletion available upon account cancellation
- Automated cleanup of expired sessions
Your Rights & Controls
👤 Data Access Rights
- View all personal data we have collected
- Download your data in portable format
- Request corrections to inaccurate information
- Access detailed privacy and security settings
🗑️ Data Deletion Rights
- Delete individual drivers or vehicles
- Remove driver's license information
- Cancel account and delete all data
- Withdraw consent for data processing
⚙️ Control Options
- Manage notification preferences (email/SMS)
- Control data sharing settings
- Update privacy preferences
- Modify account security settings
📧 Exercise Your Rights
To exercise any of these rights, log into your account settings or contact our support team. We will respond to all requests within 30 days.
Contact Information
📞 Support & Legal Inquiries
For questions about these legal notices, privacy practices, or to exercise your rights:
- Email: legal@tickettracker.io
- Support: support@tickettracker.io