User Registration & SMS Opt-Out Flow
This diagram illustrates the complete user journey from registration through SMS notification management and compliance with Twilio's A2P SMS requirements.
Twilio A2P SMS Compliance Requirements
Important: As of January 31st, 2024, all toll-free numbers used for A2P SMS must be verified with Twilio. The verification process reviews business information, use case, sample content, web presence, opt-in/consent collection, and associated website terms and privacy policies.
Verification Requirements
- Business registration and documentation
- Clear use case description
- Sample message templates
- Professional website presence
Compliance Features
- Explicit opt-in consent collection
- Multiple opt-out methods
- STOP keyword handling
- Comprehensive privacy policy
Sample SMS Messages
Week Reminder
🚗 Ticket Tracker Reminder
Hi John, your ticket for ABC123 is due in 1 WEEK.
Ticket #: T123456789
Amount Due: $125.00
Due Date: 12/25/2024
Location: 123 Main St
Municipality: Miami-Dade County
Pay online or visit municipality office to avoid late fees.
Reply STOP to opt out.
Day Reminder
🚨 URGENT TICKET REMINDER
John, your ticket for ABC123 is due TOMORROW!
Ticket #: T123456789
Amount Due: $125.00
Due Date: 12/25/2024
Location: 123 Main St
Municipality: Miami-Dade County
⚠️ PAY TODAY to avoid penalties and late fees!
Reply STOP to opt out.
Opt-In Confirmation
Welcome to Tickettracker, John! You've successfully opted in to receive SMS notifications about your parking tickets. You'll receive approximately 1-4 messages per month per vehicle. Reply HELP for help or STOP to opt out. Msg & data rates may apply.
HELP Message
Tickettracker Help: We send parking ticket reminders to help you avoid late fees. Message frequency: 1-4 per month per vehicle. For support, email support@tickettracker.io or visit tickettracker.io/sms-opt-in.html. Reply STOP to opt out. Msg & data rates may apply.
Verification Submission Checklist
Required Documentation
- Business registration documents
- Clear use case description
- Sample message templates
- Website URL with privacy policy
- Opt-in process documentation
Compliance Measures
- Opt-out mechanism examples
- Message frequency limits
- Data security measures
- Contact information for support
- Audit trail documentation
Contact Information
For Compliance Questions
Email: compliance@tickettracker.io
Phone: (555) 123-4567
Response Time: Within 24 hours
For Technical Support
Email: support@tickettracker.io
Phone: (555) 123-4567
Response Time: Within 48 hours